Parcels are sent via Royal Mail, 1st class post or via a signed-for courier service, whichever is the most appropriate economically and practically. We charge a flat rate for orders of £5.95 whether one pot or many. We usually despatch within 7 working days of receiving the order, but please bear in mind that all our products are handmade and we will keep you informed of any delay. Delivery is made 3-4 working days after despatch, if you need an exact date, please do not hesitate to contact us. It is possible for your order to be sent to an address other than your billing address, for example, as a present or to a place of work. However, orders will not be successful if the billing address is not provided or if that billing address does not match bank records.
It is your responsibility to provide the correct delivery address which includes postcode and loss because of an incorrect address is the customer’s responsibility. When your order leaves us for delivery, you will receive a e-mail reporting despatch details. Please notify us within 28 days if your order has not arrived, after this time tracing a lost parcel or gaining compensation is the customer’s responsibility. If a signature is required, it is the responsibility of the customer to ensure that this can be obtained by the courier and therefore surcharges for re-delivery are the customer’s responsibility. If you are unsure that you can be available please consider delivery to an office or business premises.
Stuart Houghton Pottery cannot be held liable for delays or failure in delivery due to causes beyond our control, for example, severe weather conditions, fire, industrial dispute, strike or labour disputes or theft from delivery vehicles, depots or sorting offices.
If you prefer to collect your pots, you are very welcome to do so, e-mail us to arrange a mutually convenient time.